Returns and Refunds

1. Custom-Made Product Policy

Because all products at Crochet Serile are custom-printed on demand specifically for each order, we are unable to accept returns for buyer's remorse, change of mind, or incorrect size selection.

2. Defective, Damaged, or Wrong Item Guarantee

We stand behind the quality of our products. If your order arrives with any of the following issues, we will provide a free replacement or full refund:

• The print is significantly faded, blurred, misaligned, or contains visible production defects.
• The product arrived physically damaged (torn, stained, or broken during transit).
• You received the wrong item, wrong size, or wrong design.

3. How to Report an Issue

Contact our support team at serile.biz@gmail.com within 30 days of delivery with your Order ID and clear photos of the defect or damage. We will review your claim and respond within 24–48 hours with a resolution (replacement reprint or full refund).

4. Refund Processing Timeline

Approved refunds are processed back to your original payment method within 3 to 5 business days. Replacement reprints are produced and shipped as priority orders.

5. Zero Restocking Fees

We charge $0 restocking fees on all approved return and replacement claims.